Customers’ opinion is important to us. We value our customers’ feedback and regularly conduct customer satisfaction surveys. The latest customer satisfaction survey was conducted in December and we are particularly satisfied with the results we got from it.
In the survey, we collected feedback from customers about our operations and calculated the NPS (Net Promoter Score) figure. The NPS figure is based on the answers given to the question: “How likely would you recommend us or order from us in the future?”.
Recion project operations NPS figure up to 100!
The project operations NPS figure was a 100, which means all our project business customers responding to the survey would be ready to recommend or order from us in the future as well. In addition to project services, we asked the customers’ opinion regarding manufacturing and galvanizing services. Overall, the average NPS figure was 91, which can be considered an excellent number.
Customer feedback average 4,63/5
In addition to the NPS figure, the survey included questions from different areas regarding our performance from a customer perspective. The average of the answers to these questions was 4.63/5, which was also partly excellent.
We always aim to work customer-oriented, taking into account the customers’ needs. Based on the answers to the survey, we could say we have succeeded.
A few highlights from customer survey responses:
“IF THERE WEREN’T COMPANIES LIKE RECION, WE WOULD HAVE RUN INTO PROBLEMS MANY TIMES”
“OVERALL A VERY SUCCESSFUL PROJECT”
“DESPITE THE VERY SHORT SCHEDULE, RECION WAS ABLE TO TURN DIFFICULTIES INTO SUCCESS”